Defect
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence
The intermittent loss of the rearview image reduces the driver's visibility and increases the risk of crash.
Remedy
Subaru will notify owners, and dealers will reprogram the software and, if necessary, replace the Cockpit Control Module, free of charge. The recall began January 22, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-20.
Look up your VIN at NHTSA →FAQ
Is recall 20V766000 free to fix?
Yes — Subaru pays for the repair at any authorized dealer. Bring your VIN.
Which Subaru models are affected?
Outback from model years 2020. 0 units in total.
What is the safety risk?
The intermittent loss of the rearview image reduces the driver's visibility and increases the risk of crash.
How do I check if my Subaru is part of this recall?
Enter your 17-digit VIN at nhtsa.gov/recalls — results are instant and free.